Changing or cancelling your reservation
Changing Your Reservation
Only electronic reservations can be changed. IATA paper tickets can’t be changed. You can change date and time only. Changes in routes and names are not allowed. Flight dates and times are subject to availability. A change fee and fare difference are applicable.
You can change your booking at our callcenter during its opening hours at least 2 hours prior to the scheduled departure.
There is a change fee charge of 80 EUR per person (or local currency equivalent) for flights around Europe and 100 EUR per person (or local currency equivalent) for flights outside Europe + 20 EUR Service Fee per person + difference in the tarriff.
Cancelling Your Reservation
Our fares are non-refundable. You are not entitled to any reimbursement. If you do not travel, you may apply just for a full refund of taxes, fees and charges paid subject to a deduction by us of a reasonable administration charge. If you have bought a ticket through your travel agent, contact your agent within one month after your scheduled departure. If you have purchased a ticket directly from SmartWings, apply in writing within one month after your scheduled departure.
Flight´s cancellation or schedule changed by SmartWings
All money paid are non-refundable unless your flight is cancelled or is significantly rescheduled before the date of travel (more than 5 hours before or after the original departure time). In such a case, if you do not travel, you are entitled to a travel voucher or full refund of all money paid.