At the airport/On board

How can I check-in?
Airport check-in counter opens 2 hours and closes 40 minutes before the scheduled departure time (60 minutes at Dubai International Airport/DXB)

Online check-in is currently available for departures from Prague, Ostrava, Moscow and Malaga with flight numbers in a range QS1000 – 1209, QS1212 – 1261 and QS1300-1399 and on codeshare flights of partner airlines operated by Travel Service/SmartWings. It is available from 30 hours before the scheduled departure time. To check-in online, click here.

Online check-in is not available for passengers requiring special assistance, group bookings, and ticketless bookings.

If you are unable to check-in online, please check-in at the airport as described above.

Can I choose my seat?
You can choose your favourite seat when booking your tickets or later in My Bookings.
Pricelist:
Standard seat: 15 EUR
Premium seat: 30 EUR

If your flight is a part of holiday package from travel agency, please contact the agency to choose your seat. Pricelist of your tour operator will be applied.

The service may not be available on some flights. Seats may be chosen no later than 48 hours before departure.

How much liquid may I take on board?
Liquids carried on board must be in a container of no more than 100ml. All liquids should be carried in a single, transparent, re-sealable plastic bag with a total capacity of up to 1 litre.

The carriage of liquids in checked-in baggage is not permitted and we do not accept liability for any damage they may cause.

Can I choose my favourite meal in advance?
You can pre-order your favourite food in advance when booking your flight or later via My Bookings.

If your flight is a part of holiday package from travel agency, please contact the agency to choose your meal. Pricelist of your tour operator will be applied.

The service may not be available on some flights. Meals may be chosen no later than 48 hours before departure.

Are free meals served on board?
Free meals are served on selected flights over 4 hours. On other, the food is for purchase in our on-board SmartBistro.

You can pre-order your favourite food in advance on most of the flights operated by Travel Service/SmartWings when booking your flight or later via My Bookings.

If your flight is a part of holiday package from travel agency, please contact the agency to choose your seat. Price list of your tour operator will be applied.

What food can I buy on board?
Actual SmartBistro menu may be found here.

This menu is valid for flights to/from Czech Republic and may vary on other flights.

What can I buy in the on-board sales?
Actual Fly&Buy offer may be found here. The offer may differ on various routes.
Can I have my pills or syringe on board?
Yes, all medicines may be carried on board only. Carriage in checker baggage is not permitted.

When carrying your syringe on board, you may be required to present the doctor´s letter in English proving that you need to have this item with you.

What items are prohibited on a plane?
For complete list, click here.
Can I use electronics on board?
Mobile phones or tablets or laptops may be used in flight mode. The items without a flight mode must be completelly switched off.

Using of any other electronic devices should be consulted with our cabin crew.

Complete information on eletronics may be found here.

Can a baby car seat be used on board?
Yes, but it´s necessary to purchase an extra seat by phone. The price of extra seat equals to the price of the ticket for a person less the airport taxes.

If your flight is a part of holiday package from travel agency, please contact the agency to purchase this service. Pricelist of your tour operator will be applied.

The car seat must be certified for use in air transport.

Can I upgrade to Business Class?
Business Class is currently available on selected flights, featuring spacious seats, premium catering and 20 kg baggage allowance. You can upgrade your Economy Class ticket to Business Class by calling us at least two hours before departure.

If the flight is a part of holiday package from travel agency, please contact the agency to purchase this service. The pricelist of your tour operator will be applied.