Baggage

What is the free checked baggage allowance?
The number of pieces does not matter. Every passenger can carry checked baggage up to the total weight of 15 kg (Economy Class) or 20 kg (Business Class) free of charge.
Dimentions: length of each size less than 150 cm and the sum of all three sides less than 250 cm.

Additional Information

Passengers checking-in together as a family may pool their baggage allowances. Example: Two Economy Class passengers (free allowance 15 kg/person) may carry 1 common baggage up to 30 kg for free. However, one piece must never weight more than 32 kg for manipulational reasons.

The overweight fee is 6 EUR/kg. The extra weight should be booked in advance while booking your flight or later via My Bookings. The service may not be prebooked later than 24 hours before departure.

The oversize fee is 60 EUR/piece. The extra size should be booked in advance while booking your flight or later via Contact Form The service may not be prebooked later than 48 hours before departure.

If your flight is a part of a holiday package from travel agency, please contact the agency to pre-book the above-mentioned carriage. Pricelist of your tour operator will be applied. There may also be different checked baggage allowance applied on you.

We may be forced to deny the carriage of the above-mentioned items due to capacity reasons.

The above-mentioned fees are not refundable.

What is the free cabin baggage allowance?
1 piece per person, maximum weight 8 kg, maximum dimensions 56x45x25 cm.

In addition to the cabin baggage, you can also take one small personal bag (laptop or lady purse) with maximum weight 3 kg and maximum dimensions 40x30x15 cm.

What may be the additional fees and how are they paid?
  • The overweight fee is 6 EUR/kg. The extra weight should be booked in advance while booking your flight or later via My Bookings. The service must be pre-booked 24 hours before departure at the latest.
  • The oversize fee is 60 EUR/piece. The extra size should be booked in advance while booking your flight or later via Contact Form . The service must be prebooked 48 hours before departure at the latest.
  • The fees for carriage of sport equipments are 60 EUR/piece/way up to 15 kg or 120 EUR/piece/way from 15.1 to 32 kg).
  • The fee for carriage of living animals is 60 EUR/piece/way (up to 8 kg) or 120 EUR/piece/way from 5.1 to 32 kg.
  • The carriage of animals and sport equipments must be pre-booked no later than 48 hours before departure via Contact Form.

If your flight is a part of a holiday package from travel agency, please contact the agency to pre-book the above mentioned services. Pricelist of your tour operator will be applied. There may also be different checked baggage allowance applied on you.

We may be forced to deny the carriage due to capacity or operational reasons.

Can more passengers share one baggage?
Yes, the checker baggage may be pooled by passengers checking-in together as a family and will be carried free of charge if the weight per person doesn´t exceed 15 kg. However, bear in mind that one piece of checked-in baggage must not weight over 32 kg due to the international manipulation restrictions.

For your safety, cabin bag pooling is not allowed and the maximum allowance is 1 pc/8kg per person.

Can I pre-book the overweight/oversize baggage?

The overweight fee is 6 EUR/kg. The extra weight should be booked in advance while booking your flight or later via My Bookings. The service may not be prebooked later than 24 hours before departure.

The oversize fee is 60 EUR/piece. The extra size should be booked in advance while booking your flight or later via Contact Form. The service must be prebooked 48 hours before departure at the latest.

If your flight is a part of holiday package from travel agency, please contact the agency to pre-book the overweight/oversize. Pricelist of your tour operator will be applied. There may also be different checked baggage allowance applied on you.

We may be forced to deny the carriage of the above-mentioned items due to capacity reasons.

The above-mentioned fees are not refundable.

What baggage should be pre-ordered?
Baggage over 15 kg (Economy Class) or 20 kg (Business Class), oversize baggage (length of one side over 150 cm, sum of three sides over 250 cm), sports equipments, guns, living animals.

The carriage of overweight baggage may be purchased on booking the ticket online or in My Bookings. The carriage of other items has to be purchased via Contact Form.

If your flight is a part of holiday package from a travel agency, please contact the agency to purchase these services. Price list of your tour operator will be applied. There may also be different checked baggage allowance applied on you.

The carriage of the above-mentioned items has to be purchased at least 24 hours (for overweight) or 48 hours (other items) before departure and may be denied for capacity reasons.

How much liquid can I carry in my baggage?
Liquids carried on board must be in a container of no more than 100 ml. All liquids should be carried in a single, transparent, re-sealable plastic bag with a total capacity of up to 1 litre.

The carriage of liquids in checked-in baggage is not permitted and we do not accept liability for any damage they may cause.

What items are prohibited on a plane?
For complete list, click here.
Do the infants under 2 years have baggage included in the price?
Infants under two years travel for a discounted fare with no baggage allowance. Buggies, baby beds and baby car seats are carried free of charge.
Can I carry fragile items?
Yes, but we do not accept liability for any damages. Expensive arts or musical instruments should be carried on extra seat that may be purchased via phone. The price is equal to passenger ticket price without the airport taxes. Maximum dimensions of item carried on extra seat is 42x41x120 cm.
If your flight is a part of holiday package from a travel agency, please contact the agency to purchase these services. Price list of your tour operator will be applied.

Can I make an insurance of my baggage?
Yes, baggage insurance is offered by numerous insurance companies, but it is recommended to pay special attention to the insurance conditions.
My baggage was damaged
Please contact our handling agent office immediately upon arrival to fill in the Damage Report that must be eventually kept by yourself. Also keep your baggage tag, and boarding pass, document of baggage repair or document of irreparability). The compensation may be requested via our online claim form.
My baggage has not arrived
Please contact our handling agent office immediately upon arrival to fill in the Property Irregularity Report (PIR) that must be evantually kept by yourself. Also keep your baggage tag and boarding pass. Should you not obtain the baggage for a longer time than 24 hours, you would be entitled to receive payment of compensation of necessary incurred costs. A flat compensation amounts to 60 EUR per person.

Should you not obtain the baggage for a longer time than 48 hours, you are entitled to procure the necessarily needed items, the procurement of which is subject to support by the bills. These compensation shall not be applied to the local residents at destination. Baggage not delivered within 30 days after arrival is considered lost. Compensation requests may be made online via our online claim form.

The compensations do not apply on lost buggies.

Something is missing in my baggage
Please contact our handling agent office immediately upon arrival to fill in the Property Irregularity Report (PIR) that must be evantually kept by yourself. Also keep your baggage tag and boarding pass.

Compensation requests may be made online via our online claim form.