Czech Republic

All passengers heading to the Czech Republic and having stayed for more than 12 hours in the last 14 days in countries that are not on the list of countries with a low risk of Covid-19 must complete an online Public Health Passenger Locator Form before arriving in the Czech Republic.

More information can be found here.


From 28 September 2020, passengers must submit a confirmation of a negative SARS CoV-2 test not older than 72 hours before entering Greece. More information can be found here.

Moreover, all passengers must fill in a registration form latest the previous day before arrival.

After filling out the form, the passenger will receive an email or SMS message with a QR code, which should be presented together with the required travel documents at the check-in counter. The QR code can be presented printed or displayed on the screen of a portable electronic device (mobile phone, etc.).

Passengers who fail to present a confirmation of a negative SARS CoV-2 test and a QR code or a confirmation of a timely registration during checking in, will be excluded from transport.

*We recommend filling in the form in Google Chrome or Mozilla Firefox. The QR code is usually generated and received on the day of passengers´ scheduled arrival at the destination.
*Due to the time difference, we recommend filling in the form no later than 24 hours before the scheduled arrival at the destination.
*Only one form is allowed for all family members travelling together. In this case, all family members will prove themselves by a common QR code, or by email confirming joint registration.


All passengers heading to Spain must complete the registration form available here or in the free app SPAIN TRAVEL HEALTH-SpTH before departure. After registration, passengers will receive a QR code, which they will present upon arrival.

From 24 August 2020, persons travelling from Spain (except Canary and Balearic Islands) to the Czech Republic must undergo an RT-PCR test for SARS CoV-2 or undergo a quarantine upon arrival.


All passengers heading to Madeira must complete the registration form available on The form must be completed 48-12 hours before departure.


All passengers heading to Sardinia (Cagliari) must complete the registration form available on the Sardinia website before departure.

After registration, passengers will receive a confirmation email, which they will present at check-in together with the required travel documents.

The confirmation must be filled in electronically.

After more than two months of suspended operations due to the coronavirus pandemic, you can again visit Amsterdam, Frankfurt and Paris with our codeshare flights. Flights to Stockholm are resumed from 21 May. Flights to Bucharest from 25 May.

We know that the flexibility of your travel plans is currently utmost important. Therefore, for all existing and new individual bookings made before 31 December 2020 with a return date on or before 31 March 2021, we will process the change of travel dates free of charge.

You can change the dates free of charge if:

  1. You have an existing reservation or book a flight until or on 31 December 2020
  2. Your flight is scheduled to be operated until 31 March 2021 (incl.)
  3. The replacement flight is to take place until or on 30 September 2021
  4. The flight is operated by Smartwings or Czech Airlines
  5. You request the rebooking more than 24 hours prior to the scheduled departure

If the original fare is no longer available, you can rebook your flight to a later date subject to a surcharge equal to the difference in fares.

Other conditions comply with the rules and regulations of the respective price package. All additional services purchased for the original date of travel will be transferred to the new travel date with the exception of services provided by our contractual partners (e.g. insurance, hotel reservations, car rentals, etc.).

You can change your reservation via the My bookings section or by using the customer helpline: +420 284 000 612. Alternatively, you can contact your ticketing agent.

Contact center's opening hours change

May 27, 2020
From June 1, 2020, the contact center will be available from Monday to Sunday from 8 a.m. to 8 p.m.

Temporary opening hours change

April 13, 2020
Between April 13 and May 31, 2020, the contact center's operating hours will be temporarily changed. Now available from Monday to Friday from 8 a.m. to 8 p.m.

Thank you for your understanding.

Temporary closure of Prague sales offices

March 16, 2020
Smartwings sales offices in Prague Airport Terminals 1 & 2 are temporarily closed due to the anti-crisis measures adopted by the Government of the Czech Republic.

We apologise for the inconvenience caused.

High call volumes

March 13, 2020
We’re currently experiencing high call volumes. Please contact us only if you have an urgent issue or your travel is in the next 48 hours.

If your flight is a part of holiday package from travel agency, please coordinate the next steps directly with the agency.

Thank you for your understanding.

Změna provozní doby kontaktního centra

26. června 2020
Od 1. 7. 2020 vám bude kontaktní centrum k dispozici opět 24 hodin denně.

Změna provozní doby kontaktního centra

27. května 2020
Od 1. 6. 2020 vám bude kontaktní centrum k dispozici každý den od 8:00 do 20:00.

Změna provozní doby kontaktního centra

13. dubna 2020
V termínu od 13. 4. do 31. 5. 2020 dochází k dočasné změně provozní doby kontaktního centra, které vám bude k dispozici každý pracovní den od 8:00 do 20:00.

Děkujeme za pochopení.

Dočasné uzavření prodejních kanceláří

16. března 2020
Prodejní kanceláře Smartwings na Terminálu 1 a 2 Letiště Praha jsou na základě přijetí krizového opatření vládou České republiky dočasně uzavřeny.

Omlouváme se za vzniklé nepříjemnosti.

Přetížení zákaznické linky

13. března 2020
S ohledem na minimalizaci čekací doby na zákaznické lince prosíme, abyste telefonického kontaktu využili primárně v případech, kdy se jedná o urgentní záležitost nebo do vašeho plánovaného odletu zbývá méně než 48 hodin.

Je-li váš let součástí zájezdu s cestovní kanceláří, koordinujte prosím další postup přímo s cestovní kanceláří.

Děkujeme za pochopení.