Czech Republic

The conditions for entry of persons to the Czech Republic change with effect from 5 July 2021. Please see the new rules here.

Spain

You can find information about the current entry requirements here.

Canary Islands

You can find information about the current entry requirements here.

Madeira

All passengers heading to Madeira must complete the registration form available on madeirasafe.com. The form must be completed 48-12 hours before departure.

Russia

The entry of foreigners to Russian Federation continues to be limited. Categories of persons allowed to enter the territory of the Russian Federation are listed here. Please make sure you are compliant with the conditions for entry to the Russian Federation.

All passengers are required to complete the Application Form upon arrival in the Russian Federation and present it at the passport control.

All foreign citizens are required to present a medical document confirming the PCR test for COVID-19 with a negative result passed not earlier than 3 calendar days prior to arrival in the Russian Federation. Foreign passengers without this document may not be allowed to board the aircraft.

After more than two months of suspended operations due to the coronavirus pandemic, you can again visit Amsterdam, Frankfurt and Paris with our codeshare flights. Flights to Stockholm are resumed from 21 May. Flights to Bucharest from 25 May.

We know that the flexibility of your travel plans is currently utmost important. Therefore, for all existing and new individual bookings made before 31 December 2021 with a travel date on or before 31 December 2021, we will process the change of travel dates free of charge.

You can change the dates free of charge if:

  1. You have an existing reservation or book a flight until or on 31 December 2021
  2. Your flight is scheduled to be operated until 31 December 2021 (incl.)
  3. Your reservation and the ticket issued therefrom have not been used even partially so far
  4. The replacement flight is to take place until or on 31 March 2022
  5. The flight is operated by Smartwings or Czech Airlines
  6. You request the rebooking more than 24 hours prior to the departure of the first flight in your reservation

If the original fare is no longer available, you can rebook your flight to a later date subject to a surcharge equal to the difference in fares.

Other conditions comply with the rules and regulations of the respective price package. All additional services purchased for the original date of travel will be transferred to the new travel date with the exception of services provided by our contractual partners (e.g. insurance, hotel reservations, car rentals, etc.).

You can change your reservation via the My bookings section or by using the customer helpline: +420 284 000 612. Alternatively, you can contact your ticketing agent.

Contact center's opening hours change

May 27, 2020
From June 1, 2020, the contact center will be available from Monday to Sunday from 8 a.m. to 8 p.m.


Temporary opening hours change

April 13, 2020
Between April 13 and May 31, 2020, the contact center's operating hours will be temporarily changed. Now available from Monday to Friday from 8 a.m. to 8 p.m.

Thank you for your understanding.


Temporary closure of Prague sales offices

March 16, 2020
Smartwings sales offices in Prague Airport Terminals 1 & 2 are temporarily closed due to the anti-crisis measures adopted by the Government of the Czech Republic.

We apologise for the inconvenience caused.


High call volumes

March 13, 2020
We’re currently experiencing high call volumes. Please contact us only if you have an urgent issue or your travel is in the next 48 hours.

If your flight is a part of holiday package from travel agency, please coordinate the next steps directly with the agency.

Thank you for your understanding.

Změna provozní doby kontaktního centra

26. června 2020
Od 1. 7. 2020 vám bude kontaktní centrum k dispozici opět 24 hodin denně.


Změna provozní doby kontaktního centra

27. května 2020
Od 1. 6. 2020 vám bude kontaktní centrum k dispozici každý den od 8:00 do 20:00.


Změna provozní doby kontaktního centra

13. dubna 2020
V termínu od 13. 4. do 31. 5. 2020 dochází k dočasné změně provozní doby kontaktního centra, které vám bude k dispozici každý pracovní den od 8:00 do 20:00.

Děkujeme za pochopení.


Dočasné uzavření prodejních kanceláří

16. března 2020
Prodejní kanceláře Smartwings na Terminálu 1 a 2 Letiště Praha jsou na základě přijetí krizového opatření vládou České republiky dočasně uzavřeny.

Omlouváme se za vzniklé nepříjemnosti.


Přetížení zákaznické linky

13. března 2020
S ohledem na minimalizaci čekací doby na zákaznické lince prosíme, abyste telefonického kontaktu využili primárně v případech, kdy se jedná o urgentní záležitost nebo do vašeho plánovaného odletu zbývá méně než 48 hodin.

Je-li váš let součástí zájezdu s cestovní kanceláří, koordinujte prosím další postup přímo s cestovní kanceláří.

Děkujeme za pochopení.