Frequently asked questions

• Booking and payments

  • How can I book my flight?
  • What if my online payment is not going through?
  • Can I change my flight?
  • How can I make a group booking?

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• Baggage

  • What is the free checked baggage allowance?
  • What is the free cabin baggage allowance?
  • What may be the additional fees and how are they paid?
  • Can more passengers share one baggage?

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• At the airport/On board

  • How can I check-in?
  • Can I choose my seat?
  • How much liquid may I take on board?
  • Can I choose my favourite meal in advance?

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• Children

  • Can baby car seats be used on board?
  • Can I take baby food on board?
  • How do the infants under 2 years fly?
  • How can I book book a flight for an unaccompanied minor?

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• Health limitations

  • What diseases require the doctor´s approval to fly?
  • Can I fly pregnant?
  • How does the carriage of passengers in wheelchairs work?
  • Can I travel hurt or sick?

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• Non standard items

  • What baggage should be pre-ordered?
  • What items are considered sport equipments?
  • Can I fly with my pet?
  • Can I carry fragile items?

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• Services at destination

  • Smartguides
  • Accomodation
  • Car rentals
  • Travel insurance

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