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SmartWings
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Frequently asked questions
Booking and payments
How can I book my flight?
What if my online payment is not going through?
Can I change my flight?
How can I make a group booking?
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Baggage
What is the free checked baggage allowance?
What is the free cabin baggage allowance?
What may be the additional fees and how are they paid?
Can more passengers share one baggage?
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At the airport/On board
How can I check-in?
Can I choose my seat?
How much liquid may I take on board?
Can I choose my favourite meal in advance?
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Children
Can baby car seats be used on board?
Can I take baby food on board?
How do the infants under 2 years fly?
How can I book book a flight for an unaccompanied minor?
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Health limitations
What diseases require the doctor´s approval to fly?
Can I fly pregnant?
How does the carriage of passengers in wheelchairs work?
Can I travel hurt or sick?
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Non standard items
What baggage should be pre-ordered?
What items are considered sport equipments?
Can I fly with my pet?
Can I carry fragile items?
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Content:
Travel information
Frequently asked questions
Booking and payments
Baggage
At the airport/On board
Children
Health limitations
Non standard items
Services at destination
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Excess baggage and other charges policy
Conditions of carriage
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My Flights