At the airport/On board

How can I check-in?

Airport check-in counter opens 2 hours and closes 40 minutes before the scheduled departure time (60 minutes at Dubai International Airport/DXB and Tel Aviv / TLV).

Online check-in opens 30 hours before scheduled departure and closes 60 minutes before scheduled departure. The service is only available to passengers of scheduled SmartWings flights with numbers QS1000 – 1209, QS1212 – 1261, QS1300 – 1999 and flights of partner airlines operated by SmartWings on the specified flights. Currently it is limited to departures from London (LGW), Málaga (AGP), Barcelona (BCN), Valencia (VLC), Palma de Mallorca (PMI), Ibiza (IBZ), Cagliari (CAG), Moscow (SVO), Larnaca (LCA), Corfu (CFU), Heraklion (HER), Rhodos (RHO), Zakinthos (ZTH), Kos (KGS), Chania (CHQ), Thessaloniki (SKG), Preveza (PVK), Kefalonia (EFL), Kavala (KVA), Karpathos (AOK), Samos (SMI), Santorini (JTR), Bratislava (BTS), Ostrava (OSR), Brno (BRQ) and Prague (PRG). Please note that for departures from Moscow (SVO), passengers are required to have a boarding pass printed since the mobile format is not accepted by the airport authorities.

Online check-in cannot be applied to passengers without electronic ticket numbers and passengers requiring special assistance at the airport. Upon successful online check-in, passengers will receive a confirmatory e-mail containing a boarding pass. If the passenger does not have any baggage to check-in, he or she may proceed directly to the departure gate. Otherwise, they must contact the airport check-in counter or the baggage drop-off. To check-in online, click here.

On rare occasions, passengers may be asked to check their travel documents after their on-line check-in first at the airport check-in counter. If the online check-in service is unavailable for any reason, the passenger must check-in at the airport check-in counter.

Can I choose my seat?

You can choose your favourite seat when booking your tickets or later in My Flights.

Pricelist:
Standard seat: 15 EUR
Premium seat: 29 EUR

If your flight is a part of holiday package from travel agency, please contact the agency to choose your seat. Pricelist of your tour operator will be applied.

The service may not be available on some flights. Seats may be chosen no later than 48 hours before departure.

How much liquid may I take on board?

Liquids carried on board must be in a container of no more than 100ml. All liquids should be carried in a single, transparent, re-sealable plastic bag with a total capacity of up to 1 litre. The carriage of liquids in checked-in baggage is not permitted and we do not accept liability for any damage they may cause.

Are free meals served on board?

Onboard refreshment can be bough in the SmartBistro. You can also pre-order your favourite food in advance when booking your flight or 48 hours prior the departure via My Flights section. The pre-order may not be available on some flights. If your flight is a part of holiday package from a travel agency, please contact the agency to choose your meal. Pricelist of your tour operator will be applied.

On flights from the Czech Republic to Canary Islands and to United Arab Emirates the refreshment is offered free of charge.

What food can I buy on board?

Actual SmartBistro menu may be found here. This menu is valid for flights to/from Czech Republic and may vary on other flights.

What can I buy in the on-board sales?

Actual Fly&Buy offer may be found here. The offer may differ on various routes.

Can I have my pills or syringe on board?

Yes, all medicines may be carried on board only. Carriage in checker baggage is not permitted. When carrying your syringe on board, you may be required to present the doctor's letter in English proving that you need to have this item with you.

What items are prohibited on a plane?

For complete list, click here.

Can I use electronics on board?

Mobile phones or tablets or laptops may be used in flight mode. The items without a flight mode must be completely switched off.

Usage of any other electronic devices should be consulted with our cabin crew.

Complete information on eletronics may be found here.

Can a baby car seat be used on board?

Yes, but it's necessary to purchase an extra seat by phone. The price of extra seat equals the price of the ticket for a person less the airport taxes.

If your flight is a part of a holiday package from travel agency, please contact the agency to purchase this service. Pricelist of your tour operator will be applied.

The car seat must be certified for use in air transport.

Can I upgrade to Business Class?

Business Class is currently available on selected flights, featuring spacious seats, premium catering and 20 kg baggage allowance. You can upgrade your Economy Class ticket to Business Class by calling us at least two hours before departure.

If the flight is a part of holiday package from travel agency, please contact the agency to purchase this service. The pricelist of your tour operator will be applied.

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