Booking and payments

How can I book my flight?
Fill the required information in the reservation form. You will pay by Visa card, Mastercard or Paypal. You can also book by phone, at the Travel Service/SmartWings desk at Terminal 2 of Prague Airport (open non-stop) or most of the booking agencies.
What if my online payment is not going through?
Please check the account balance and the online transactions feasibility of your credit card. If it still does not work, try using different web browser or book your flight by phone (Service Fee 20 EUR/person).
Can I change my flight?
Yes, you can change your flight in My Bookings no later than two hours before the original departure time. The fees depend on the kind of your fare.

Economy SemiFlexible

Flight change allowed no later than 2 hours before departure for a fee of 100 EUR/person (inside Europe) or 120 EUR/person (outside Europe) + the difference between ticket prices.

Economy Flexible/Business Flexible

Flight change allowed no later than 2 hours before departure free of charge, only with possibe difference between flight prices to be paid.

Tours with travel agencies

If your flight is a part of a holiday package from travel agency, please contact the agency for changes. Conditions of your contract will be applied.

How can I make a group booking?
Group booking shall mean a booking for 10+ passengers. Payment is made via invoice and the names may be added/changed untill the check-in is finished. To book a group, please send your query to groups@smartwings.com.

The group fares may vary from the individual fares.

What are the fare rules?

Economy SemiFlexible

Free checked baggage 15 kg + cabin baggage 8 kg.
Flight change allowed no later than 2 hours before departure for a fee of 80 EUR/person (inside Europe) or 100 EUR/person (outside Europe) + the difference between ticket prices. Refund is not allowed.

Economy Flexible

Free checked baggage 15 kg + cabin baggage 8 kg.
Flight change allowed no later than 2 hours before departure free of charge, only with possible difference between flight prices to be paid. Refund allowed no later than 2 hours before departure via Contact Form or travel agent.

Business Flexible

Free 20 kg checked + cabin baggage 8 kg.
Flight change allowed no later than 2 hours before departure free of charge, only with possible difference between flight prices to be paid. Refund allowed no later than 2 hours before departure via Contact Form or travel agent.

Tour with a travel agency

If your flight is a part of holiday package from travel agency, please contact the agency for information about your contract conditions. For clients of tour operators, different checked baggage allowance may be applied.

What are the travel classes?

Economy Class

Free checked baggage allowance 15 kg + one cabin bag 8 kg
Standard Economy Class seats, premium seats may be purchased additionally for a fee.
Free meals on selected flights over 4 hours, food for purchase on other flights.

Business Class

Free checked baggage allowance 20 kg + one cabin bag 8 kg. Business Class seats in the front part of the cabin right behind the aircraft door. Premium meals free of charge. Access to the airport lounge on flights from the Czech Republic.
Business Class is available only on selected flights.

Additional information

Different checked baggage allowance may be applied on clients of travel agencies. Please contact your tour operator for more information.

Can I choose my seat?
You can choose your favourite seat when booking your tickets or later in My Bookings.

Pricelist:

Standard seat: 15 EUR

Premium seat: 30 EUR

If your flight is a part of holiday package from travel agency, please contact the agency to choose your seat. Pricelist of your tour operator will be applied.

The service may not be available on some flights. Seats may be chosen no later than 2 days before departure.

Can I choose my favourite meal in advance?
You can pre-order your favourite food in advance when booking your flight or later via My Bookings.

If your flight is a part of holiday package from travel agency, please contact the agency to choose your meal. Pricelist of your tour operator will be applied.

The service may not be available on some flights. Meals may be chosen no later than 48 hours before departure.

Can I prebook an extra seat?
The price of extra seat equals to the price of the ticket for a person less the airport taxes. The extra seat may only be purchased by phone.

If your flight is a part of holiday package from travel agency, please contact the agency to purchase an extra seat. Pricelist of your tour operator will be applied.

Can I cancel my booking?
Economy Flexible or Business Flexible tickets may be cancelled with full refund by filling up the Contact Form no later than 2 hours before departure. Refund requests for bookings made through booking agencies should be sent to them directly.

Economy SemiFlexible tickets are not refundable.

If your flight is a part of holiday package from travel agency, please contact the agency to cancel your trip. Conditions of your contract will be applied.

Can I get a refund for the unused ticket?
If you didn´t board your flight, there is no right for refund anymore.

Economy Flexible or Business Flexible tickets may be cancelled with full refund by contacting Contact Form no later than 2 hours before departure. Refund requests of bookings made through booking agencies should be sent to them directly.

Economy Flexible tickets are not refundable.

If your flight is a part of holiday package from travel agency, please contact the agency. Conditions of your contract will be applied.

How can I book book a flight for an unaccompanied minor?
For children under 12 years of age traveling without adults, it´s necessary to pre-order an Unaccompanied Minor assistance (UMNR). Firstly, please book a ticket online as for an adult. When you get your booking confirmation, please inform us about the child´s date of birth when purchasing the UMNR service via Contact Form. The price is 60 EUR/flight and the child must travel with 5 copies of this form.

If the flight is a part of holiday package from travel agency, please contact the agency to purchase this service. The price list of your tour operator will be applied.

Can I purchase a travel insurance via SmartWings?
Yes, you can purchase a travel insurance from ERV insurance company while booking your flight at www.smartwings.com.