Payments

Security of internet and telephone transactions

To ensure the security of your credit card information when you book flights through www.smartwings.com, we use the latest Secure Socket Layer (SSL) technology and secure certificates Thawte and VeriSign. SSL, Thawte and Verisign are currently the preferred methods to securely transfer credit card and other sensitive data over the Internet.

VAT

Based on paragraph 70 in code 235/2004 Coll., international passenger air transportation is exempt from VAT.

Payment Methods

  • Internet bookings at www.smartwings.com - Mastercard, Visa and PayPal
  • Smartcall reservation line - Mastercard and Visa
  • SmartWings ticket counter at Prague airport - cash, Mastercard, Visa and Diners
  • Travel agents
    • IATA travel agents in Czech Rep. - cash and various credit cards accepted; for more details please ask your travel agent
    • IATA travel agents out of CZ - cash and various credit cards accepted; for more details please ask your travel agent
    • Travel agents using internet - please consult your travel agent

Credit Cards

In terms of direct sales at www.smartwings.com and reservation line SmartCall, SmartWings accepts all standard credit cards Mastercard and Visa.

Payments are really easy. Just fill in all fields required (card holder's name, card number, date of expiration and CVV code). These data and the amount to be debited are coded and sent for authorization to the card acquirer. If your card is authorized, our reservation system confirms your booking and debits the total amount from your credit card.

Problems with using credit cards

If our reservation system reverts a payment error, check please, whether you may have mistyped required data, the card expiration date precedes the reservation date, you have reached your credit limit, your credit card is shut down for internet transactions.

More about PayPal

PayPal LogoYou may not know us very well yet, so we want to give you 5 reasons why you should open PayPal account and choose it every time you shop online:

  • One email, one password. That’s all you need to pay or send money with us. Your credit card can now stay in your wallet!
  • No need to have money on your account to pay. Add your favorite card or several to your PayPal account. You just need to do it once.
  • We keep you safe. No matter where you shop, we never share your payment details with the seller. Never ever.
  • We’re (almost) everywhere. Look out for our logo when shopping online at big brands and small boutiques worldwide.  Thousands of stores accept PayPal in 203 countries and 26 currencies.
  • From payment to delivery, we’re on your side. If an item does not arrive, is damaged, or differs from the description, you can ask for a refund.

We also have exclusive deals for you with special discounts every month.

Join PayPal!
Detailed list of items eligible for PayPal Buyer Protection as well as full terms of protection are specified in Section 13 of the User Agreement . More:
https://www.paypal.com/eu/webapps/mpp/ua/useragreement-full%2313

Receipt/Invoice

A confirmation of your reservation which appears on the screen after your successful payment and which you also get into your e-mail, acts as a receipt of your purchase and accounting document as well.

A paper ticket issued by your travel agent also serves for accounting purposes.

May you need your electronic confirmation prior to departure, please contact our reservation line and we will resend your confirmation by e-mail free of charge.

Should you require your electronic confirmation to be resent after your flight, please contact our reservation line. If you call within three (3) days after your original journey, we will resend the confirmation by e-mail free of charge.