Közvetlenül megérkezése után kérjük, forduljon a kezelési ügynökünk pultjához, ahol kitöltheti a kár jelentést (Damage Report). Kérjük, hogy tartsa magánál és tartsa meg a repülőjegyét (boarding pass) és a poggyász jegyet is. Kártérítés kompenzálását igényelheti az online reklamációs űrlap segítségével.
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