Baggage weight and count included in the fare may vary pursuant to the price package:
Read moreIf your flight is a part of a holiday package from travel agency, please contact the agency to pre-book the above mentioned services. Pricelist of your tour operator will be applied. There may also be different checked baggage allowance applied on you.
We may be forced to deny the carriage due to capacity or operational reasons.
Baggage over 23 kg (Economy Class), oversize baggage (length of one side over 150 cm, sum of three sides over 250 cm), sports equipments, guns, living animals. The carriage of overweight baggage may be purchased on booking the ticket online or in My bookings. The carriage of other items has to be purchased via Contact Form.
If your flight is a part of holiday package from a travel agency, please contact the agency to purchase these services. Price list of your tour operator will be applied. There may also be different checked baggage allowance applied on you.
The carriage of the above-mentioned items has to be purchased at least 24 hours (for overweight) or 48 hours (other items) before departure and may be denied for capacity reasons.
Liquids carried on board must be in a container of no more than 100 ml. All liquids should be carried in a single, transparent, re-sealable plastic bag with a total capacity of up to 1 litre.
The carriage of liquids in checked-in baggage is not recommended and we do not accept liability for any damage they may cause.
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Yes, but we do not accept liability for any damages. Expensive arts or musical instruments should be carried on extra seat that may be purchased via phone.
The price is equal to passenger ticket price without the airport taxes. Maximum dimensions of item carried on extra seat is 42x41x120 cm.
If your flight is a part of holiday package from a travel agency, please contact the agency to purchase these services. Price list of your tour operator will be applied.
Yes, baggage insurance is offered by numerous insurance companies, but it is recommended to pay special attention to the insurance conditions.
Please contact our handling agent office immediately upon arrival to fill in the Damage Report that must be eventually kept by yourself. Also keep your baggage tag and boarding pass, the document of baggage repair or document of irreparability. The compensation may be requested via our online claime form.
Please contact our handling agent office immediately upon arrival to fill in the Property Irregularity Report (PIR) that must be evantually kept by yourself. Also keep your baggage tag and boarding pass. Should you not obtain the baggage for a longer time than 24 hours, you would be entitled to receive payment of compensation of necessary incurred costs. A flat compensation amounts to 60 EUR per person.
Should you not obtain the baggage for a longer time than 48 hours, you are entitled to procure the necessarily needed items, the procurement of which is subject to support by the bills. These compensation shall not be applied to the local residents at destination. Baggage not delivered within 30 days after arrival is considered lost. Compensation requests may be made online via our online claim form.
The compensation do not apply on lost buggies.
You can check your delayed baggage status online using the World Tracer application in combination with your case reference number, specified in your Property Irregularity Report (PIR) – e.g. PRGQS12345, received at the Baggage Claim desk at the airport when you reported your baggage to be missing.
Please contact our handling agent office immediately upon arrival to fill in the Property Irregularity Report (PIR) that must be evantually kept by yourself. Also keep your baggage tag and boarding pass. Compensation requests may be made online via our online claime form.
You can check your delayed baggage status online using the World Tracer application in combination with your case reference number, specified in your Property Irregularity Report (PIR) – e.g. PRGQS12345, received at the Baggage Claim desk at the airport when you reported your baggage to be missing.
