We are introducing new on-board measures to keep air travel safe during the coronavirus pandemic. As of Friday, 5 March 2021, passengers will be allowed to board Smartwings and Czech Airlines planes to and from the Czech Republic only with a hardcopy certificate of a negative antigen (rapid) or RT-PCR test from an accredited laboratory. The result of an antigen test must not be older than 24 hours and the result of an RT-PCR test must not be older than 72 hours prior to boarding. Apart from that, passengers will need to meet all the criteria for entry to the respective destination country.
737 MAX return to service
It is of the utmost importance for us that passengers board Boeing 737 MAX with perfect trust after the aircraft has been declared safe to return to service on 27 January 2021 by the European Union Aviation Safety Agency (EASA). Here you will find all the relevant information you may wish to know regarding the renewed airworthiness of this aircraft.
In keeping with the terms and conditions stipulated by EASA, a package of software upgrades, maintenance checks, and crew training is being implemented. Each aircraft will also undergo operation readiness flights before returning to service. Safety of our passengers and employees is our topmost priority, leading our every step on the path to returning the 737 MAX to service. Thanks to close collaboration with the manufacturer, regulatory bodies, and experts across the company, including members of the engineering, flight, and safety departments, we know that we have done the utmost for a safe return of 737 MAX to the skies.
The first 737 MAX has been deployed on 25 February 2021, with the other six in our fleet following in the coming months before the start of the summer season. You will be notified of the type of aircraft planned for your journey during the booking process. You can also check afterwards in My bookings.
Although we have full confidence in the safety of the 737 MAX, we understand that you may wish to fly with another type of aircraft. In such case, you can rebook free of charge. For more information, click here.
We know that the flexibility of your travel plans is currently utmost important. Therefore, for all existing and new individual bookings made before 30 June 2021 with a return date on or before 30 June 2021, we will process the change of travel dates free of charge.
Travel restrictions are being gradually lifted, so today you can depart from Prague with us for up to 16 destinations in 6 countries.
Airline companies Smartwings and Czech Airlines, members of Smartwings Group, are planning to resume further flights in June and July. Czech Airlines will launch a new daily flight from Prague to London’s biggest airport, Heathrow, as of June 25.
During the first week of July, we are resuming flights from Prague to 15 destinations!
Smartwings Group dispatched further special flights for the Ministry of Foreign Affairs of the Czech Republic at the weekend to bring Czech citizens home from other countries. On Sunday evening, a Smartwings aircraft carrying Czechs from Peru and Mexico landed at Prague airport. Another Smartwings aircraft is to take Czech citizens home from Canada and the Dominican Republic on Monday, March 30.
On Tuesday, 24 March 2020 at 01: 30 a.m., another Smartwings Group aircraft landed at Prague’s Václav Havel Airport, bringing much needed medical supplies from China, including 1.9 million face masks and 100 thousand respirators.
Based on measures taken by the Government of the Czech Republic about a prohibition of travelling of Czech citizens abroad and prohibition of entering foreign citizens without permanent or temporary residence in the Czech Republic, we suspend all flights to/from the Czech Republic for the entire period of such measures with effect from March 16, 2020.
Passengers from affected flights shall be notified about a further procedure by e-mail from the carrier or ticket vendors.
The Smartwings website has had a fresh new look since Monday, April 29, 2019. In addition to a more modern face, the website brings a clearer and more user-friendly structure that will enable customers to better orient themselves and, above all, to buy tickets and additional services more smoothly.
We believe that the new website will help to increase satisfaction with our services.
On the 31st of March, Smartwings introduced three new LITE, PLUS, FLEX pricing packages for Economy Class on the principle of Branded Fares. For customers looking for the cheapest price, the LITE tariff has been newly designed, allowing only 8 kg of cabin baggage to travel with. PLUS and FLEX tariffs include 23 kg, 8 kg cabin baggage and a 3 kg small personal item included in the ticket price. In addition, the FLEX tariff includes the option to change the flight free of charge and offers refreshments on board.
We believe that by doing so, we are able to accommodate customers ready to create a tailor-made travel package and to use only the services they really need.
From March 2019 we bring our passengers a new upgraded BUY-ON-BOARD menu on flights from/to Prague. You can choose from a large variety of products and taste a warm French quiche, Spanish tapas with olives, a sweet donut, premium vines and many other products. You can also choose from several variants of preferred menus. The complete offer of BUY-ON-BOARD menu can be found here.
Smartwings meets its client's requests and offers tickets for the summer season 2019 to destination Málaga, Palma de Mallorca, Valencia, Dubrovnik, Split and London. Tickets can be bought on www.smartwings.com and in IATA travel agencies.
Smartwings offers its clients a new Smart Flights application. Have your flights always ready or check-in online easily. The application is, for now, available for Android devices and can be downloaded from the Google Play store.