About SmartWings

SmartWings is a brand of the air transport company Travel Service, a.s. for regular flights with the base at the Airport Prague.
During the year, SmartWings offers flights to more than forty popular destinations and resorts throughout and outside Europe with departures from Prague, Brno and Ostrava for unrivalled prices. Every summer season SmartWings brings flights to new destinations as well an increase of frequencies to the current ones.

Travel Service, a.s., the largest airline in the Czech Republic, has been operating on the market for 21 years. Travel Service, a.s. is the leader of the charter market in the Czech Republic, Slovakia, Hungary and it has a noticeable share in Poland. Apart from charter flights, Travel Service has also been conducting regular lines under the brand SmartWings since 2004 and since 2007 private flights – aero-taxi of the Business Jet category. Travel Service got the first place in the category “The Best Airlines Company in the Czech Republic” of the TTG Travel Awards 2012.

Smart Philosophy

SmartWings strives to become the first choice of independent European air travellers. We try to offer the lowest prices in all the countries we operate in. The aim of SmartWings is to transport the passengers directly and unfailingly to centres in and outside Europe for convenient prices. Thanks to our economic use of administration and other operations SmartWings is able to offer very attractive prices to the passengers and keep the highest safety standards at the same time.

Many passengers pay unreasonably high fares for flights throughout Europe. Therefore the more prudent ones choose SmartWings. If you want to fly safely and save money at the same time, reserve your flight with SmartWings. SmartWings is economic, reliable and transparent.

We offer a modern fleet, qualified personnel and maximum safety standards. We fly from the airports in the Czech Republic to attractive destinations throughout and outside of Europe.

We are looking forward to seeing you on board!

Price Philosophy

We offer flights throughout Europe from CZK 1990 including all fees.

Our customers reserve their flights themselves very easily via the internet, telephone or directly at the airport at the SmartWings counter. This way we save you the fees for travel agencies, commissions for agents and reservation systems. Our clients profit from our low expenses. We also hold our administration expenses as low as possible. We have a transparent tariff system with reasonable prices and optimal level of fees for all above-standard services.
On the other hand, we do not allow any compromises in our high safety standards: in the qualification of our employees, modern aircraft fleet and servicing of our planes.

Quality claim

SmartWings delivers a reasonable quality of services for fair prices. The price our customer pays includes basic services. We also offer a limited circle of other paid services, such as transport of oversize cargos, extra baggage, animals etc.

You can rely on our professional approach also in all the following areas:

  • Years-long experience with air transport
  • High safety standards
  • Background of a large modern aircraft fleet
  • Experienced pilots and flight attendants
  • Trained operators of our reservation centre
  • Simple and safe internet reservation system
  • Fast check-in by means of an efficient system of check-in counters
  • High quality of our onboard food

If the passenger contacted the carrier and is not satisfied with the response to the complaint, he/she can exercise his/her right commencing an of-court proceedings via Czech Trade Inspection. All information about the of-court proceedings are available on the website https://adr.coi.cz/en.

The passenger can also use the online dispute resolution platform set up by the European Commission at http://ec.europa.eu/consumers/odr/