All useful information and advice for Smartwings passengers may be found at Travel Information page. If you wish to make another query, please use our Contact Form.

To change your booking or purchase additional services, please contact our 24/7 Contact center at +420 284 000 612 and wait to be connected to our operator. Please have your reservation code and credit/debit card ready. Please be informed that Smartwings does not accept American Express cards.

If you need an assistance with the online check-in, please, contact our Contact center at +420 284 000 612.

From November 1, 2020, the contact center will be available from Monday to Sunday from 8 a.m. to 8 p.m.