Customer Satisfaction Survey

Did the cabin crew welcome you upon entering the aircraft

• Yes
• No

Did the cabin crew assist with seating and placing cabin baggage in the overhead bins

• Yes
• No

Rate the overall embarkation process

• 1
• 2
• 3
• 4
• 5

Rate cleanliness of aircraft cabin interior

• 1
• 2
• 3
• 4
• 5

Rate cleanliness of your seat and tray table

• 1
• 2
• 3
• 4
• 5

Was there a divider betwen Business and Economy Class?

• Yes
• No

Did you hear the welcome announcement by captain?

• Yes
• No

Cabin crew announcements were

• Yes, clear and helpful
• Yes, need to be improved
• No

Rate our Business Class service (if you travel in Economy Class, please proceed to the next section)

Welcome drink

• 1
• 2
• 3
• 4
• 5

Pillow & blankets

• 1
• 2
• 3
• 4
• 5

Meals

• 1
• 2
• 3
• 4
• 5

Beverages

• 1
• 2
• 3
• 4
• 5

Overall Business Class experience

• 1
• 2
• 3
• 4
• 5

Rate our Economy Class service (if you travel in Business Class, please skip this section and proceed further)

Did you make use of Gourmet Menu (pre-ordered meals)

• Yes
• No

Rate our Gourmet Menu

• 1
• 2
• 3
• 4
• 5

Rate our Buy-on-Board assortiment

• 1
• 2
• 3
• 4
• 5

Overall Economy Class experience

• 1
• 2
• 3
• 4
• 5

Did you find our MyWings inflight magazine in the seatpocket in front of you?

• Yes
• No

Rate the contents of MyWings inflight magazine

• 1
• 2
• 3
• 4
• 5

Rate cleanliness of lavatories

• 1
• 2
• 3
• 4
• 5

When was the "fasten seat belts" sign turned on? (minutes prior to arrival)

Rate our MyWings inflight entertainment system and/or WIFI connectivity (available on Airbus 220 only)

• 1
• 2
• 3
• 4
• 5

Rate the overall disembarkation process

• 1
• 2
• 3
• 4
• 5

Rate your overall flight experience

• 1
• 2
• 3
• 4
• 5

Any additional comments?