Baggage

What is the baggage allowance?

Baggage weight and count included in the fare may vary pursuant to the price package:

Price Package Checked Bag Cabin Bag Small Personal Item
Economy Lite Not included 1 x 8 kg Not included
Economy Plus 1 x 23 kg 1 x 8 kg 1x 3 kg
Economy Semi Flexible 1 x 23 kg 1 x 8 kg 1x 3 kg
Economy Flexible 1 x 23 kg 1 x 8 kg 1x 3 kg
Business Lite 2 x 32 kg 2 x 8 kg 1x 3 kg
Business 2 x 32 kg 2 x 8 kg 1x 3 kg
Business Flexible 2 x 32 kg 2 x 8 kg 1x 3 kg

Checked bag is a registered bag carried in the cargo hold. The excess of free checked baggage allowance is subject to a fee pursuant to the carrier´s pricelist. For technical reasons, it is not possible to check pieces of baggage in excess of 32kg and/or 250cm in combined length, width and height, including handles, side pockets and wheels.

Cabin bag is an unregistered bag with max. dimensions of 56x45x25 cm and weight of up to 8 kg or a musical instrument with weight not exceeding 8 kg, maximum length of 90 cm, maximum width of 35 cm and maximum depth of 20 cm, all including the case.

If necessary, passengers can also take on board crutches or orthopedic support devices or a collapsible wheelchair that will be transported in the cargo hold.

Small personal bag shall mean a lady purse or a laptop with max. dimensions of 40x30x15 cm and weight of up to 3 kg.

Baggage pooling is not allowed.

Cabin baggage and small personal items that exceed the maximum permitted amount, size and/or weight will be transported as checked baggage for a fee pursuant to the carrier´s price list in the aircraft cargo hold.

Infants under 2 years of age travelling on adults´ lap may not carry their own baggage. However, if a free checked bag is included in adult´s fare in the same reservation, the infant can carry one checked bag up to 10 kg and 115 cm (length + height + width).

Full pricelist of extra baggage and additional services may be found here.

What may be the additional fees and how are they paid?

  • The overweight fee is 25 EUR (payments over 36 hours before departure) or 35 EUR (payments less than 36 hours before departure).
  • The fee for extra piece of baggage is 35 EUR 25 EUR (payments over 36 hours before departure) or 35 EUR (payments less than 36 hours before departure) or 45 EUR (payments on departure gates).
  • The extra peace or weight of baggage may be booked in advance while booking your flight or later via My Flights.
  • The fee for carriage of sport equipments is 59 EUR/piece/way up to 32 kg
  • The fee for carriage of living animals is 59 EUR/piece/way (up to 8 kg) or 119 EUR/piece/way from 8 to 32 kg.
  • The carriage of animals and sport equipments should be pre-booked no later than 48 hours before departure via Contact Form.

If your flight is a part of a holiday package from travel agency, please contact the agency to pre-book the above mentioned services. Pricelist of your tour operator will be applied. There may also be different checked baggage allowance applied on you.

We may be forced to deny the carriage due to capacity or operational reasons.

What baggage should be pre-ordered?

Baggage over 23 kg (Economy Class) or 20 kg (Business Class), oversize baggage (length of one side over 150 cm, sum of three sides over 250 cm), sports equipments, guns, living animals. The carriage of overweight baggage may be purchased on booking the ticket online or in My Flights. The carriage of other items has to be purchased via Contact Form.

If your flight is a part of holiday package from a travel agency, please contact the agency to purchase these services. Price list of your tour operator will be applied. There may also be different checked baggage allowance applied on you.

The carriage of the above-mentioned items has to be purchased at least 24 hours (for overweight) or 48 hours (other items) before departure and may be denied for capacity reasons.

How much liquid can I carry in my baggage?

Liquids carried on board must be in a container of no more than 100 ml. All liquids should be carried in a single, transparent, re-sealable plastic bag with a total capacity of up to 1 litre.

The carriage of liquids in checked-in baggage is not permitted and we do not accept liability for any damage they may cause.

What items are prohibited on a plane?

For complete list, click here.

Can I carry fragile items?

Yes, but we do not accept liability for any damages. Expensive arts or musical instruments should be carried on extra seat that may be purchased via phone. The price is equal to passenger ticket price without the airport taxes. Maximum dimensions of item carried on extra seat is 42x41x120 cm.

If your flight is a part of holiday package from a travel agency, please contact the agency to purchase these services. Price list of your tour operator will be applied.

Can I make an insurance of my baggage?

Yes, baggage insurance is offered by numerous insurance companies, but it is recommended to pay special attention to the insurance conditions.

My baggage was damaged

Please contact our handling agent office immediately upon arrival to fill in the Damage Report that must be eventually kept by yourself. Also keep your baggage tag and boarding pass, the document of baggage repair or document of irreparability. The compensation may be requested via our online claim form.

My baggage has not arrived

Please contact our handling agent office immediately upon arrival to fill in the Property Irregularity Report (PIR) that must be evantually kept by yourself. Also keep your baggage tag and boarding pass. Should you not obtain the baggage for a longer time than 24 hours, you would be entitled to receive payment of compensation of necessary incurred costs. A flat compensation amounts to 60 EUR per person.

Should you not obtain the baggage for a longer time than 48 hours, you are entitled to procure the necessarily needed items, the procurement of which is subject to support by the bills. These compensation shall not be applied to the local residents at destination. Baggage not delivered within 30 days after arrival is considered lost. Compensation requests may be made online via our online claim form.

The compensations do not apply on lost buggies.

Something is missing in my baggage

Please contact our handling agent office immediately upon arrival to fill in the Property Irregularity Report (PIR) that must be evantually kept by yourself. Also keep your baggage tag and boarding pass. Compensation requests may be made online via our online claim form.

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