Can I carry gas cylinders?

Question 1

What baggage should be pre-ordered?

Answer

Baggage over 23 kg (Economy Class), oversize baggage (length of one side over 150 cm, sum of three sides over 250 cm), sports equipments, guns, living animals. The carriage of overweight baggage may be purchased on booking the ticket online or in My bookings.

The carriage of other items has to be purchased via Contact Form.

If your flight is a part of holiday package from a travel agency, please contact the agency to purchase these services. Price list of your tour operator will be applied. There may also be different checked baggage allowance applied on you.

The carriage of the above-mentioned items has to be purchased at least 24 hours (for overweight) or 48 hours (other items) before departure and may be denied for capacity reasons.

Question 2

What items are considered sport equipments?

Answer

The carriage of sport equipment should be purchased (except for sun umbrellas, beach tents and kids' surfboards) via Contact Form at least two days before departure and rarely may be denied for capacity reasons. The price is 80 EUR/piece/flight. If your flight is a part of a holiday package, the carriage of sport equipment should be purchased at your tour operator, subject to the tour operator's price list.

Sport equipment shall mean some of the following items:

bicycle, scooter
ski equipment, i.e. 1 pair of skies including sticks or 1 snowboard and ski boots or 1 skibob
diving equipment - equipment necessary for diving such as pressure cylinder with accessory, one pair of fins, mask, diving suit, bathometer, etc. The equipment for snorkelling, i.e. 1 glasses, snorkel, 1 pair of fins shall not be considered the diving equipment
windsurfing equipment, i.e. 1 board with 1 sail and 1 mast
kiteboard + kite
paddleboard
surfboard
golf bag
parachute, paraglider, hang glider
fishing rod.

Sport equipment shall also mean sun umbrellas, beach tents and kids' surfboards. The price is 2000 CZK, 80 EUR, 90 USD/piece/leg (up to 32 kg).

Question 3

Can I fly with my pet?

Answer

We carry cats and dogs. The carriage must be purchased by phone at least 48 hours before departure.

Price: 100 EUR/piece/way (weight up to 8 kg, to be carried in passenger cabin) or 200 EUR/piece/way (weight 8-32 kg, to be carried in cargo hold). Each animal must have its own breathable crate with a firm bottom in which it can stand and rotate. The maximum size of crate acceptable to passenger cabin is 43x30x27 cm.

We may refuse to transport animals for operational or capacity reasons. Transport cannot be provided on flights operated by another carrier, i.e., Israir or Eurowings. It is also not possible to transport animals on flights to/from Dubai, Keflavík, Ras Al Khaimah or Marsa Alam.

We may be forced to deny the carriage for capacity or operational reasons.

Question 4

Is it possible to transport goods without passengers?

Answer

Yes, for cargo transporation on our flights, visit www.cargo.smartwings.com.

Question 5

How to transport artworks or musical instruments?

Answer

Expensive artworks or musical instruments have to be transported in the passenger cabin on an extra seat that can be purchased by phone. The price of extra seat equals to the price of the ticket for a person without the airport taxes. The maximum permissible dimensions of the transported item are 42x41x120 cm. We are not responsible for any damages.

If your flight is part of a tour with a travel agency, book an extra seat at your travel agency. The price is subject to its price list.

Musical instruments can also be accepted as a standard cabin baggage, should the dimensions of the instrument incl. the case not exceed the dimensions 90x35x20 cm and weight 8 kg.

Question 6

Can I carry batteries?

Answer

Rules on carriage of batteries are to be found here.

Question 7