Contact information

Contact center's opening hours change

May 27, 2020
From June 1, 2020, the contact center will be available from Monday to Sunday from 8 a.m. to 8 p.m.

Temporary opening hours change

April 13, 2020
Between April 13 and May 31, 2020, the contact center's operating hours will be temporarily changed. Now available from Monday to Friday from 8 a.m. to 8 p.m.

Thank you for your understanding.

Temporary closure of Prague sales offices

March 16, 2020
Smartwings sales offices in Prague Airport Terminals 1 & 2 are temporarily closed due to the anti-crisis measures adopted by the Government of the Czech Republic.

We apologise for the inconvenience caused.

High call volumes

March 13, 2020
We’re currently experiencing high call volumes. Please contact us only if you have an urgent issue or your travel is in the next 48 hours.

If your flight is a part of holiday package from travel agency, please coordinate the next steps directly with the agency.

Thank you for your understanding.