Is it possible to purchase an assistance?

Question 1

What diseases require the doctor´s approval to fly?

Answer

The properly filled Medical Clearance Form may be required by our ground or cabin staff in the following cases:

Heart stroke up to 21 days from the event,
Stroke up to 10 days from the event,
Newly born children up to 7 days upon the birth,
Decompression disease
Pneumothorax up to 14 days from the event,
Requirement for stretcher/travelling with incubator,
Needing medical oxygen during the flight,
Inability to keep upright seating position,
Head injury up to 14 days from the event,
*Fractures (except for uncomplicated fractures of limbs and fingers that occurred more than 72 hours before departure),
*Plaster cast (except for plaster cast on limbs and fingers, if the injury occurred more than 72 hours before departure),
Heavy vein thrombosis,
Heavy mental disease (the passenger must be carried by the escort, which has the adjacent seat ensured),
Any serious or acute infection disease including chickenpox.

*These rules do not apply on flights operated by Smartwings Hungary Kft. Its Conditions of Carriage may be found here.

Question 2

Can I fly pregnant?

Answer

Yes, until the 34 th week of pregnancy (for multiple pregnancy until 28th week). Please have your maternity pass always ready for inspection at the airport and on board.

Question 3

How does the carriage of passengers in wheelchairs work?

Answer

Passengers using wheelchairs can request our free assistance service via Contact Form no later than 48 hours before departure. When purchasing the service, it should be specified whether the passenger is able to walk the stairs and reach the aircraft seat on his/her own. This will help us to set the appropriate level of assistance. The passenger's own wheelchair will be checked-in and handed back to him/her after arrival.

If the flight is a part of holiday package from travel agency, please contact the agency to purchase this service. Pricelist of your tour operator will be applied.

Question 4

Can I travel hurt or sick?

Answer

Passenger with infectious diseases may be denied boarding without a right to compensation. Travellers with medical diseases are required to hold the Medical Clearance Form during the whole way.

Question 5

Is it possible to purchase an assistance?

Answer

We offer several types of assistance. Passengers with reduced mobility may request a free wheelchair assistance.

Unaccompanied minors may request an UMNR assistance service for a fee of 100 EUR/way.

The assistance service must be requested no later than two days prior to departure via Contact form .

If the flight is a part of holiday package from travel agency, please contact the agency to purchase this service. Price list of your tour operator will be applied.

Question 6

Can I purchase a diet meal?

Answer

Special meals may only be purchased on flights with free on board catering (selected flights over 4 hours). The purchase must be made via Contact form at least two days before departure.

For other routes, you can choose an additional meal for a charge when booking your ticket online or in My bookings.

The offer may be on particular flights limited.

Question 7

How long after a surgery can I travel?

Answer

Depends on your doctor's recommendation, but in some cases, you may be required to show us this Medical Clearance Form at the airport or on board. Your safety is our priority. Please click on the form to check whether some of the diagnosis applies on you.

Question 8

Can I carry medicines and injections?

Answer

Yes, all medicines may be carried on board only. Carriage in checked baggage is not permitted.

When carrying your syringe on board, you may be required to present the doctor's letter in English proving that you need to have this item with you.

Question 9

Can I use an oxygen bottle on board?

Answer

For safety reasons, we do not permit passengers to bring their own oxygen on board of our aircraft. If oxygen is required for use during the flight it must be booked directly with us on the same day as the flight booking is made. You must travel with a letter from your doctor (in English) confirming that you are fit to travel. For your safety, you cannot be accepted for travel without this letter.

You can book the oxygen bottle by calling us. A fee of 600 EUR / 311.5 L applies to prebook oxygen. The fee is set per one way and must be paid at the time of booking the oxygen. Fees for oxygen are not collected at the departure airports. The fee is not refundable.

If your flight is a part of a holiday package, please contact your tour operator to purchase the oxygen bottle.

For safety reasons, we are only permitted to use 3/4 of the bottle of oxygen. We cannot have more than one oxygen request per flight, as this is all that is legally permitted.

Online check-in

Booking additional services

Is it possible to purchase an assistance?

Health limitations

What diseases require the doctor´s approval to fly?

Can I fly pregnant?

How does the carriage of passengers in wheelchairs work?

Can I travel hurt or sick?

Is it possible to purchase an assistance?

Can I purchase a diet meal?

How long after a surgery can I travel?

Can I carry medicines and injections?

Can I use an oxygen bottle on board?