Ticket refunds are subject to the conditions of the price package under which the ticket has been purchased.
Tickets purchased under the LITE and PLUS price packages are non-refundable, including any charges for additional services purchased with the ticket. In such cases, only unused airport charges will be refunded.
Tickets purchased under the FLEX price package are refundable for a fee of 60 EUR* for each untraveled segment. In cases of refunds, the unused segments of the ticket will be refunded.
For refunds of tickets purchased via our website, please fill in the Contact Form.
If you have purchased your ticket outside Smartwings channels, please contact the place of purchase with requests for refunds.
If your flight is part of holiday package from a travel agency, please contact the agency to cancel your trip. The terms of your contract will apply.