Can I have my pills or syringe on board?

Question 1

How can I check-in?

Answer

Airport check-in counter opens 2,5 hours and closes 40 minutes before the scheduled departure time.

For flights from Tel Aviv and Marsa Alam, the check-in counter opens 3 hours before departure. For flights from Dubai, Tel Aviv, and long-haul flights (lasting more than 6 hours), the check-in counter closes 60 minutes before departure.

Online check-in opens 30 hours before scheduled departure and closes 60 minutes before scheduled departure.

To check-in online, click here.

Question 2

How much liquid may I take on board?

Answer

Liquids carried on board must be in a container of no more than 100ml. All liquids should be carried in a single, transparent, re-sealable plastic bag with a total capacity of up to 1 litre. The carriage of liquids in checked-in baggage is not recommended and we do not accept liability for any damage they may cause.

Question 3

Can I use electronics on board?

Answer

Mobile phones or tablets or laptops may be used in flight mode. The items without a flight mode must be completely switched off.

Usage of any other electronic devices should be consulted with our cabin crew.

Complete information on eletronics may be found here.

Question 4

Are free meals served on board?

Answer

Onboard refreshment can be bough in the Menu. You can also pre-order your favourite food in advance when booking your flight or 48 hours prior the departure via My bookings section. The pre-order may not be available on some flights. If your flight is a part of holiday package from a travel agency, please contact the agency to choose your meal. Pricelist of your tour operator will be applied.

Question 5

What food can I buy on board?

Answer

Actual Menu may be found here. This menu is valid for flights to/from Czech Republic and may vary on other flights.

Question 6

Can I upgrade to Business Class?

Answer

Business Class is currently available on selected flights. You can upgrade your Economy Class ticket to Business Class by calling us at least two hours before departure.

If the flight is a part of holiday package from travel agency, please contact the agency to purchase this service. The pricelist of your tour operator will be applied.

Question 7

Can I have my pills or syringe on board?

Answer

Yes, all medicines may be carried on board only. Carriage in checker baggage is not permitted. When carrying your syringe on board, you may be required to present the doctor's letter in English proving that you need to have this item with you.

Question 8

Can a baby car seats be used on board?

Answer

Yes, but only those certified for use in air travel and placed on an extra seat that must be purchased in advance by phone. The costs of an extra seat equal the price of adult passenger ticket without airport taxes.

If the flight is a part of holiday package from travel agency, please contact the agency to purchase this service. Pricelist of your tour operator will be applied.

The car seat must be certified for use in air transport.

Question 9

Can I choose my seat?

Answer

You can choose your favourite seat when you buy your ticket or at any time up to the time of check-in.

Standard seat: 15 EUR
Premium seat: 35 EUR

If your flight is a part of holiday package from travel agency, please contact the agency to choose your seat. Pricelist of your tour operator will be applied.

The service may not be available on some flights. Seats may be chosen no later than 2 days before departure.

Emergency Exit Row Seating Regulations
Only passengers in compliance with the following rules and regulations may be seated in emergency exit rows:
1) You're at least 12 years old,
2) You can read, understand and follow instructions given by the crew,
3) You are physically capable and willing to open the emergency exit door in the case of an emergency,
4) You are not a person with limited mobility and/or orientation,
5) You are not travelling with a person dependant on your assistance in the case of an emergency,
6) You do not require seat belt extensions,
7) You are not carrying an animal on board of flight,
8) You are not pregnant,
9) You are not aware of any other limitations (e.g. medical or psychological) which could prevent you from complying with the above-listed rules and regulations or cause harm to you or others.

Question 10

What items are prohibited on a plane?

Answer

For complete list, click here.

Online check-in

Booking additional services

Can I have my pills or syringe on board?

At the airport / On board

How can I check-in?

How much liquid may I take on board?

Can I use electronics on board?

Are free meals served on board?

What food can I buy on board?

Can I upgrade to Business Class?

Can I have my pills or syringe on board?

Can a baby car seats be used on board?

Can I choose my seat?

What items are prohibited on a plane?