Can I get a refund for the unused ticket?
If you didn't board your flight, there is no right for refund anymore.
Economy Flexible or Business Flexible tickets may be cancelled with full refund using Contact Form no later than 2 hours before departure. Refund requests of bookings made through booking agencies should be sent to them directly.
Economy Flexible tickets are not refundable.
If your flight is a part of holiday package from travel agency, please contact the agency. Conditions of your contract will be applied.